Our Approach

When you call America's First Response, you’ll receive high quality private security and customer service at Southern California’s best rates. In order to design protection to meet your unique needs, we invest the time and effort necessary to conduct a thorough assessment before designing a customized security strategy. With every client, we adhere to the following step-by-step process.

Free Consultation

Our free consultation involves a detailed discussion about your security needs and concerns. We will want to know what type of property you have, its location, and any past crimes. We will also ask additional questions that will help us understand the type of protective services you are interested in, what you need protected, and if you have any potential or specific threats.

Proposal with Competitive Quote

Following our consultation, we will provide a detailed proposal that includes an honest and accurate quote. Our rates are always low; but if a competitor’s price is lower, we’ll match or beat it. Proposals can be sent via email or fax, or presented in person.

On-Site Follow-Up Meeting

In order to fully assess your security needs, one of our security managers will then arrange to meet with you on-site for a walk-through and to clarify exactly what your security plan will be.

Contract Finalized and Signed

We will adjust the contract as necessary until we are able to achieve complete agreement on expectations, terms, and scope of service.

Customized Security Plan & Post Orders Developed

We craft the final security plan and post orders based upon the contract, prior conversations with the client, and what we learn from our site visits. Post orders consist of detailed instructions to inform our guards of their duties.

Guards Selected & Trained

We take into consideration skill set, experience, and personality when deciding which of our guards will best serve your needs. Chosen guards will then be trained on the post orders designed for your site, and given any additional pertinent information they’ll need to properly protect your site.

Implementation

Guards will arrive on-time, dressed appropriately, and prepared to work. All our guards are required to wear clearly identifiable security attire as dictated by the environment, which ranges from professional to casual. Our security measures include daily communication between our guards and management team, and mandatory weekly in-house meetings to keep all of our personnel up-to-date on our clients and their needs.

Regular Updates

Clients are provided with daily activity reports, incident reports, and a list of any parking violation warnings. They are encouraged to communicate directly with our management team, who are available 24 hours a day. Management will also regularly request client feedback on services and personnel, as well as conduct random on-site visits.

Billing

We bill regular and ongoing accounts biweekly. If you have a temporary account, we will require a pre-authorization charge form, and run the charge upon completion of service